Shipping Policy
Effective Date: June 5, 2025
At OneCompareInsure, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains the terms and conditions related to shipping and delivery of products purchased from our website.
1. Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays).
Orders placed after 5:00 PM will be processed on the next business day.
In cases of high demand or inventory issues, processing time may take slightly longer. You will be notified in such cases.
2. Shipping Methods & Timeframes
We offer several shipping options to meet your needs:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard | 3–7 business days | Free |
| Express | 1–3 business days | $9.99 |
| International | 7–15 business days | $19.99+ |
Delivery times may vary depending on your location and shipping provider.
International shipping may be subject to customs delays, duties, and import taxes, which are the responsibility of the customer.
3. Order Tracking
Once your order has shipped, you will receive an email with:
A tracking number
A link to track your package in real time
If you do not receive tracking information within 48 hours after order confirmation, please contact us.
4. Shipping Restrictions
We do not ship to P.O. boxes, military addresses (APO/FPO), or temporary accommodation addresses.
Certain products may not be eligible for international delivery due to legal or logistic limitations.
If your shipping address is in a remote area, extra shipping time or fees may apply.
5. Damaged or Lost Items
If your order arrives damaged:
Please notify us within 48 hours of delivery
Provide photos of the packaging and the damaged item(s)
We will initiate a replacement or refund process promptly
If your package is lost or significantly delayed, we will work with the courier to resolve the issue and either resend the item or offer a refund.
6. Address Accuracy
Customers are responsible for providing the correct shipping address. OneCompareInsure is not liable for:
Orders delivered to incorrect addresses due to customer input
Additional costs for re-shipment due to incorrect or incomplete addresses
7. Contact Us
For any shipping-related inquiries, please feel free to reach out:
📧 Email: Contact@exterkixocity.com
📞 Phone: 070 7948 6927
🏠 Address: 93 Great Western Road, Longham, United Kingdom